Shipping Policy

Effective date: June 2026

1. General shipping information

All orders placed through our online store ship from Ukraine to the United States and to other available destinations shown at checkout. After you place an order, you'll receive an order confirmation at the email address provided.

2. Order processing

Once payment is received, your order is passed to processing. Typical processing time is 1–3 business days. After your order ships, you'll receive delivery information and, where available, a tracking number.

3. Delivery time

Estimated delivery is 5–12 days. Delivery times may vary depending on:

• the destination;
• the carrier;
• customs processing;
• public holidays;
• other circumstances beyond our control.

These timeframes are estimates and are not a guaranteed delivery date.

4. Shipping cost

Shipping cost is calculated automatically during checkout and depends on the destination, the selected shipping method, and the size and weight of the package. The final shipping cost is shown to you before you complete your purchase.

5. Order tracking

After your order ships, you may be provided with a tracking number so you can follow your shipment through the carrier's system.

6. Delivery details

The customer is responsible for providing accurate and complete delivery details, including full name, complete shipping address, postal code, city, and contact information. The seller is not responsible for delays or failed delivery caused by incorrect details provided by the customer.

7. Delivery delays

We try to ship every order as quickly as possible. Some delays may occur for reasons beyond our control, such as carrier delays, customs inspections, severe weather, government restrictions, or other exceptional circumstances. If your order is delayed, contact us at info@redokss-san.com and we'll help you check the status of your shipment.

8. Lost or damaged shipments

If your shipment is damaged in transit or is not delivered, please contact us as soon as possible. We'll work with the carrier and help resolve the situation.

9. Contact

For any questions about delivery, order status, or your shipment, contact us at info@redokss-san.com.

Customs Duties and Taxes 

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.